[Dcmosls] FW: [NOVEL-DB:] NOVELny Help Desk change

[Charles O'Bryan]

Novel Users,

You now may contact vendors on NOVEL directly for product support.

Chuck

Charles O'Bryan
School Library System, Coordinator
DCMO BOCES
6678 County Road 32
Norwich, NY  13815

Tel: 607.335.1371
Fax: 607.336.6518
________________________________________
From: NYSED NYSLNOVEL [NYSLNOVEL at MAIL.NYSED.GOV]
Sent: Thursday, December 03, 2009 4:30 PM
To: NOVEL-DB at listserv.nysed.gov
Subject: [NOVEL-DB:] NOVELny Help Desk change

In order to better serve NOVELny customers, the NOVELny vendors (EBSCO, Gale, ProQuest and Scholastic) will be expanding their support by answering questions directly related to their own products, as of Monday, December 7.

Starting December 7:

The following types of questions should be directed to the individual vendors:
Updates in contact information (contact person, e-mail address, phone number, etc.)
IP updates
Requests for URLs, usernames and passwords
Statistics
Remote access

Vendor contact information:

EBSCO:  eptech at ebscohost.com or 1-800-758-5995

Gale:  http://access.gale.com/noveltech/ (to submit questions online) or gale.technicalsupport at cengage.com or 1-800-877-4253 (press 4)

ProQuest:  customer_service at proquest.com or 1-800-521-0600 x2971

Scholastic (Grolier):  scholasticcustomersupport at scholastic.com or 1-888-326-6546 option 4

The following types of questions will continue to be answered by the NOVELny Help Desk:
Registration
General how-to's
Questions about the NOVELny program and databases

We encourage you to send NOVELny Help Desk questions via e-mail to nyslnovel at mail.nysed.gov.  These will usually be addressed within 48 hours.  If you call please understand that you may need to leave a voicemail.  We will get back to you as soon as we can.

If you have any questions about this change, please feel free to call the NOVELny Help Desk at 1-877-277-0250 or, in the Capital District, 518-486-6012.


NOVELNY Help Desk
New York State Library
6th Floor CEC
Albany, NY  12230
877-277-0250
486-6012 [local]

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Questions about, or problems with, the NOVELny Databases program? Contact us at <nyslnovel at mail.nysed.gov> or call the Help Desk at (877) 277-0250 M-F, 9:00-4:00.

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